TERMS AND CONDITIONS

Article 1 – General Scope and Purpose of the Agreement

These Terms and Conditions (“T&C”) govern the relationship between you, as a user or client, and our company when you access, browse, use or interact with our website www.vistae.site and/or our VISTAE application. By navigating, accessing, using or interacting with our website and/or application, you expressly agree to these T&C, without reservation, objection or dramatic eye-roll. Our company reserves the right to modify or adapt these T&C at any time and without prior notice. The updated T&C will apply as soon as they are published on our website and/or application, or sent to you by any appropriate means. Please read these Terms and Conditions carefully before using, interacting with or accessing our website and/or application. We know: legal documents are rarely the highlight of anyone’s day, but they are important and help everyone know where they stand. By accepting these T&C, you confirm that you have reached the legal age of majority in your country, state or province of residence. If you are a minor, you confirm that you have obtained all necessary rights, permissions and consent from your legal representatives to use our Services. If you have not reached the legal age of majority and do not have such consent, you must not use our Services. You are not allowed to use our Services, website and/or application for any illegal, fraudulent or unauthorized purpose. You must not attempt to hack, damage, overload, alter, disrupt or interfere with the proper functioning of our Services. This includes, but is not limited to, sending viruses, launching attacks, introducing malicious code, or trying to compromise the integrity or security of our Services. In short: please do not try to break the machine. It has feelings. Well, almost.

Article 2 – Content and Intellectual Property

The content provided through our Services may be available free of charge or subject to payment. Some content may require you to be logged in, to hold a valid subscription, or to complete an in-app purchase in order to access restricted areas, features or sections. If access to certain content requires an account or registration, please refer to Article 4 “Registration Process” for more information. The content made available through our Services is intended for personal and non-commercial use only. All materials available through our Services are protected by copyright and/or intellectual property rights. In addition, certain content may also be protected by other rights, including trademarks, patents, trade secrets, database rights, sui generis rights and other intellectual or proprietary rights. Users are not allowed to reproduce, copy, distribute, modify, adapt, translate, sell, exploit, publish, transmit or otherwise use, in whole or in part, any content made available through our Services without prior authorization. This also applies to our name, logo, visual identity, design, structure, interface, texts, images, photos, drawings, audio content, podcasts, videos, databases, features and any other content available through our Services. In plain English: enjoy the content, use the Services as intended, but please do not copy our homework and pretend it is yours. Teachers notice. So do lawyers.

Article 3 – Subscription and Payment

Price

The applicable subscription fees are displayed before the order is confirmed. Prices may vary depending on the platform used, including the Apple App Store, Google Play Store or any other third-party store. Please check how these platforms manage taxes, currency conversions, price displays and related fees. Any tax change may be applied directly to the relevant subscription fees. Our company reserves the right to modify any fee, price or tariff at any time and without prior notice. Of course, where required by law or by the applicable store rules, such changes will apply under the conditions provided by the relevant platform or applicable regulation.

Payment and Fees

Available payment methods will be displayed to the client at the time of subscription or purchase. Electronic payment methods will only be displayed where available. Payment methods may vary depending on your country, device, platform, store or payment provider. Your banking details, credit card details and other payment information are encrypted and are not stored directly on our website and/or application. We use third-party payment providers to process payments securely. We reserve the right to modify our fees at any time. If you do not agree with a price change, you may stop using our Services or cancel your subscription before the renewal payment occurs.

In-App Purchases and Restricted Content

Certain features, content or services may be accessible through in-app purchases (“IAP”), subscriptions or other paid access mechanisms. These may include, for example, articles, videos, exclusive content, restricted sections or additional features. If you subscribe or purchase through a third party such as the Apple App Store, Google Play Store or any other platform, your purchase contract may be with that third party and not directly with our company. In such cases, the third-party platform’s own terms and conditions, refund policy, payment rules and technical requirements may apply. Our company will not be liable for claims, payment issues, cancellations, refund requests or technical difficulties related to purchases made through such third-party platforms. In other words: if Apple, Google or another platform handles the payment, Apple, Google or that platform also handles much of the payment drama.

Restoring Your Subscription, Digital Content or In-App Purchases

If you have made in-app purchases through a third-party platform, you may be able to restore previous purchases already made through the restore function available in our application and/or website, where such function is available.

Article 4 – Registration Process

Our company may require users to register before accessing certain parts, features or the whole of the application and/or website. Each registration is intended for one user only. You are not allowed to share your login details, credentials or account with anyone else. We may suspend or cancel your access to our Services if you share your credentials or allow unauthorized access to your account. Please notify us immediately at info@vistae.travel if you believe your credentials have been lost, stolen, compromised or used without authorization.

Registration

If registration is required to access our website and/or application, the client must create an account by completing the registration form available on our website and/or application. The client must choose a login and password linked to a valid email address. By registering, the client agrees to keep their credentials confidential and secure at all times, and not to disclose them to any third party. Unregistered or guest access may also be available on our website and/or application, depending on the Services offered. The client remains responsible for keeping their credentials confidential. Our company shall not be held liable for unauthorized use, modification or access to the client’s account, including fraudulent access made using the client’s credentials or payment details, except where liability cannot be excluded under applicable law. So please choose a password stronger than “123456”. The internet has seen that one before. Many times. Too many times.

Signing In with Third-Party Authentication Services

Our application and/or website may allow users to sign in using third-party authentication services, including but not limited to “Sign in with Apple”, Google, Facebook, X, or other third-party platforms. You may choose to create an account directly through our registration form or use one of these third-party authentication mechanisms, where available. These third-party providers are independent from our company. You must therefore read and understand their own privacy policies, terms and conditions and legal documentation before using their services. By using third-party authentication mechanisms, you may allow third-party applications or platforms to access some of your personal data. The relationship between you and the relevant third-party platform is outside our control. Depending on your settings, these third-party platforms may access, process, transfer or use personal data in accordance with their own rules, privacy policies and terms. These are only examples, and the exact scope depends on the relevant provider and your account configuration. If you are unsure about how your data is managed by these authentication services, you should not use them and should create an account directly through our own registration process.

Article 5 – Warranties

The content provided through our Services is made available “as is” and “as available”. We do our best to provide useful, accurate and up-to-date content, but we cannot guarantee that all content will always be exact, complete, true, available or error-free. Users access and use our content at their own risk. We shall not be held responsible if any content available through our Services is inaccurate, incomplete, outdated or mistaken, except where liability cannot be excluded under applicable law. In short: we try to be right, but the internet, maps, data, humans and technology sometimes enjoy making life interesting.

Article 6 – Content Moderation and User-Generated Content

If a user uploads, posts, shares, publishes, submits or otherwise makes available any type of content through our Services, the user represents and warrants that they have all necessary rights, permissions and legal authorizations to do so. Users must not publish, distribute, upload or share content that is illegal, abusive, defamatory, misleading, hateful, obscene, pornographic, violent, discriminatory, fraudulent or otherwise inappropriate. Users must not impersonate any person or entity, use a fake identity, mislead others, or pretend to be someone else in order to access, use or publish content through our Services. Users must not use our Services to transmit malware, viruses, cryptolockers, ransomware, spyware, worms, trojans or any other harmful code. We are building a travel service, not a digital haunted house. Users must not threaten, harass, insult or verbally abuse other users, our staff or any third party. Users must not spam the Services or use offensive, discriminatory or hateful language. Users agree to communicate respectfully and must not discriminate or encourage discrimination based on race, ethnic origin, nationality, religion, gender, sexual orientation, age, disability or any other protected characteristic. Hate speech is strictly prohibited. Our company reserves the right to delete, modify, moderate, censor, restrict or remove any user content, and/or suspend or delete a user account, if any of the above rules are violated. This may be done without prior notice, justification or compensation. Freedom of expression is important. Turning the comment section into a battlefield is not.

Article 7 – Liability

Our company shall not be held liable for network disruption, service interruption, viruses, unauthorized access, fraudulent use of payment methods, technical issues, data loss, malfunction, third-party failure or any other technical or security issue outside our reasonable control. We will make reasonable efforts to maintain the availability and security of our Services, but we cannot guarantee uninterrupted, permanent or error-free access. Sometimes technology works beautifully. Sometimes it behaves like it has had a very long Monday.

Article 8 – Third-Party Links and External Sources

Some content available on our website and/or application may include materials, services, information or links from third parties or external sources. Third-party links may direct you to websites, platforms, services or content that are not controlled by, managed by or affiliated with our company. We are not responsible for examining, verifying, controlling or guaranteeing the content, accuracy, availability, legality, security or policies of third-party websites or external sources. We shall not be liable for any damage, loss, misuse, issue or consequence resulting from access to, or use of, third-party links, external websites or outside sources available through our website and/or application. Please read our Privacy Policy for more information on how third-party privacy policies, terms and conditions and cookie policies may apply.

Article 9 – Disclaimer of Warranties

By using our website and/or application, you acknowledge that we shall not be held liable if information, content or data available through our Services is inaccurate, incomplete, outdated, unavailable or incorrect. The information and data provided through our Services is for informational and illustrative purposes only. It should not be used as the sole basis for making important decisions. You should seek further advice, confirmation or information before making any serious decision based on content available through our Services. You use our Services at your own risk. Our company reserves the right to modify, update, suspend or delete any content or feature available through our Services without prior notice. However, we are under no obligation to update all content available through our Services. We do not guarantee that the use of our Services will be uninterrupted, timely, secure, error-free or permanently available. The client agrees that we may remove, suspend, modify or add Services from time to time without prior notice. Our Services are provided “as is” and “as available”, without warranties or conditions of any kind, whether express or implied, except where such warranties cannot be excluded under applicable law. To the fullest extent permitted by applicable law, our company, its directors, officers, employees, staff, agents, contractors, interns, partners and representatives shall not be liable for any loss, claim, injury, direct or indirect damage, incidental damage, punitive damage, special damage or consequential damage of any kind. This includes, but is not limited to, loss of profits, loss of revenue, loss of savings, loss of data, business interruption, loss of opportunity or any similar damage, whether based on contract, tort, liability or any other legal basis.

Article 10 – Indemnification

You agree to indemnify, defend and hold harmless our company, including its directors, officers, employees, staff, agents, contractors, partners and representatives, from and against any claim, demand, damage, liability, cost or expense, including reasonable attorney’s fees, made by any third party as a result of your breach of these T&C or any other binding document between you and our company. In simpler terms: if your misuse of the Services creates legal trouble, you agree not to leave us holding the umbrella in the storm.

Article 11 – Severability

If any provision, article or part of these T&C, or of any other binding document between you and our company, is found by a competent jurisdiction to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these T&C. Such determination shall not affect the validity and enforceability of the remaining provisions. So if one sentence falls, the rest of the document does not collapse like a badly packed suitcase.

Article 12 – Termination

All obligations and liabilities of the parties that arose before the termination date shall survive the termination of this agreement. These T&C remain effective unless terminated either by our company or by the client. The client may notify our company that they no longer wish to use our Services, or may simply stop accessing or using our Services, website and/or application. Our company may terminate this agreement, suspend access or close an account at its sole discretion, at any time and without prior notice, especially in case of breach of these T&C. The client shall remain liable for any outstanding amounts due to our company up to the date of termination.

Article 13 – Governing Law and Venue

Any dispute, issue or claim arising from these T&C, including but not limited to their validity, interpretation, execution, performance, termination or consequences, shall be governed by applicable French law, unless otherwise required by mandatory consumer protection rules. The relevant jurisdiction shall be the Tribunal de Commerce of Paris, France, unless otherwise required by applicable law.

Article 14 – Contact Information

If you have any questions regarding these Terms and Conditions, you can contact us directly at info@vistae.travel

Article 15 – Cancellation and Refunds

If a user cancels their subscription, the cancellation will only apply to future charges associated with that subscription. You may notify us of your cancellation at any time, and the cancellation will take effect at the end of your current billing period, unless otherwise provided by the applicable platform, store or law. You will not receive a refund for the current billing cycle, and you will continue to have access to the relevant products, features and benefits until the end of the current billing period. Depending on your country of residence and applicable legislation, you may be entitled to a partial or full refund. Our company reserves the right to issue refunds or credits at its sole discretion, unless otherwise required by applicable law. If in-app purchases are made through our Services via a third-party store, you must check the store’s own terms and conditions to manage cancellations, refunds or refund requests. We understand that cancelling a subscription should not feel like escaping a maze. However, when payments are handled by Apple, Google or another third party, their rules and processes apply.